How do Free and Extra Minutes work in the subscription plans?

Free minutes are used first and remain valid until the end of the subscription period. After the free minutes are used, the system will refill add-on minutes based on the quantity selected by the client on the payment page.

Monthly Subscription Example:

• Subscription from 1st Oct to 31st Oct with 1,000 free minutes.
• Example 1:
• If only 500 minutes are used, the remaining 500 minutes will expire at the end of the subscription on 31st Oct.
• On 1st Nov, a new allocation of 1,000 free minutes will be added.
• Example 2:
• If all 1,000 minutes are used before the subscription due date, the system will refill the add-on minutes, and they will be used as needed based on actual usage.
• Note: Add-on minutes do not expire and can be used at any time based on actual usage. The remaining balance will be displayed in the Usage & Billing screen for client reference.

Yearly Subscription Example:

• If a plan includes 1,000 free minutes per month, and the customer opts for an annual subscription:

• 1,000 free minutes per month x 12 months = 12,000 free minutes for the entire year.
• The client can use the 12,000 minutes at any time during the 12-month subscription period.